{"id":96800,"date":"2019-02-05T13:00:34","date_gmt":"2019-02-05T21:00:34","guid":{"rendered":"https:\/\/www.paloaltonetworks.com\/blog\/?p=96800"},"modified":"2019-02-05T16:14:42","modified_gmt":"2019-02-06T00:14:42","slug":"four-consecutive-years-award-winning-global-support-palo-alto-networks","status":"publish","type":"post","link":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/2019\/02\/four-consecutive-years-award-winning-global-support-palo-alto-networks\/","title":{"rendered":"Four Consecutive Years of Award-Winning Global Support from Palo Alto Networks"},"content":{"rendered":"<p>For the fourth year in a row, Palo Alto Networks has achieved certification from J.D. Power Certified Assisted Technical Support Program by meeting certification requirements and even exceeding certification scores. This distinction recognizes Palo Alto Networks for delivering \u201cAn Outstanding Customer Service Experience\u201d to customers through the assisted technical support channel over the phone and online.<img loading=\"lazy\" decoding=\"async\"  class=\" wp-image-96815 alignright lozad\"  data-src=\"https:\/\/www.paloaltonetworks.com\/blog\/wp-content\/uploads\/2019\/02\/JDPower_2018.png\" alt=\"\" width=\"160\" height=\"168\" srcset=\"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-content\/uploads\/2019\/02\/JDPower_2018.png 200w, https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-content\/uploads\/2019\/02\/JDPower_2018-38x40.png 38w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/p>\n<p>We are very pleased to have met the rigorous quality and performance standards upheld by J.D. Power by exceeding requirements and meeting certification criteria.<\/p>\n<p>\u201cEarning this award and certification for the fourth consecutive year, demonstrates Palo Alto Networks\u2019 commitment to customer success that deliver tangible business results.\u201d said Steve Blaz, vice president of global customer support at Palo Alto Networks. \u201cOur combination of superior next-generation cybersecurity technology, improvements in processes and training, and a dedicated team deliver value for our customers.\u00a0 This means we are truly furthering our mission to prevent successful cyberattacks and restore trust in the digital age.\"<\/p>\n<p>We are proud of this certification as it distinguishes Palo Alto Networks as delivering excellence across all significant modes of technical support. Secondly, it recognizes that our customer support standards and processes will help customers maximize their technology investments.<img loading=\"lazy\" decoding=\"async\"  class=\"wp-image-96802 alignright lozad\"  data-src=\"https:\/\/www.paloaltonetworks.com\/blog\/wp-content\/uploads\/2019\/02\/TSIA-2018.png\" alt=\"\" width=\"217\" height=\"95\" srcset=\"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-content\/uploads\/2019\/02\/TSIA-2018.png 283w, https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-content\/uploads\/2019\/02\/TSIA-2018-230x101.png 230w, https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-content\/uploads\/2019\/02\/TSIA-2018-91x40.png 91w\" sizes=\"auto, (max-width: 217px) 100vw, 217px\" \/><\/p>\n<p>When our customers see the TSIA Rated Outstanding Assisted Support logo, they can be assured Palo Alto Networks has the people processes and technology in place to provide extraordinary customer support.<\/p>\n<p>We are here to help you be secure and give you the confidence you need to keep your business running and protected.<\/p>\n<p>&nbsp;<\/p>\n<p>Additional resources:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.paloaltonetworks.com\/resources\/techbriefs\/services-spotlight\">Service Spotlight<\/a><\/li>\n<li><a href=\"https:\/\/support.paloaltonetworks.com\/support\">Customer Support Portal<\/a><\/li>\n<li><a href=\"https:\/\/live.paloaltonetworks.com\/\">Live Community<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>For the fourth year in a row, Palo Alto Networks has achieved certification from J.D. Power Certified Assisted Technical Support Program by meeting certification requirements and even exceeding certification scores. This distinction &hellip;<\/p>\n","protected":false},"author":628,"featured_media":71030,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[308,6717],"tags":[],"coauthors":[6725],"class_list":["post-96800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcement","category-products-and-services"],"jetpack_featured_media_url":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-content\/uploads\/2018\/04\/generic-social-media-blog-c-600x300.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/posts\/96800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/users\/628"}],"replies":[{"embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/comments?post=96800"}],"version-history":[{"count":3,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/posts\/96800\/revisions"}],"predecessor-version":[{"id":96874,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/posts\/96800\/revisions\/96874"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/media\/71030"}],"wp:attachment":[{"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/media?parent=96800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/categories?post=96800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/tags?post=96800"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/coauthors?post=96800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}