{"id":142499,"date":"2021-09-21T22:55:41","date_gmt":"2021-09-22T05:55:41","guid":{"rendered":"https:\/\/www.paloaltonetworks.com\/blog\/?p=142499"},"modified":"2021-09-23T01:32:08","modified_gmt":"2021-09-23T08:32:08","slug":"delivering-outstanding-customer-service","status":"publish","type":"post","link":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/2021\/09\/delivering-outstanding-customer-service\/?lang=ja","title":{"rendered":"7\u5e74\u9023\u7d9a\u3067\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b"},"content":{"rendered":"

\u4f55\u304b\u30927\u56de\u9023\u7d9a\u9054\u6210\u3059\u308b\u3053\u3068\u306f\u3001\u305d\u3046\u305f\u3084\u3059\u3044\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u304c\u304a\u5ba2\u69d8\u306b\u559c\u3093\u3067\u3044\u305f\u3060\u304f\u3053\u3068\u3067\u3042\u308b\u306a\u3089\u306a\u304a\u3055\u3089\u3067\u3059\u3002\u30d1\u30ed\u30a2\u30eb\u30c8\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u306f\u30017\u5e74\u9023\u7d9a\u3067\u3001Technology Services Industry Association (TSIA) \u304a\u3088\u3073 J.D. Power \u304b\u3089\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6700\u9ad8\u306e\u6804\u8a89\u3092\u7372\u5f97\u3044\u305f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u30d1\u30ed\u30a2\u30eb\u30c8\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u306f\u3001TSIA\u304b\u3089\u300cRated Outstanding\uff08\u6975\u3081\u3066\u512a\u308c\u3066\u3044\u308b\uff09 \u300d\u3068\u3044\u3046\u8a55\u4fa1\u3092\u3044\u305f\u3060\u304d\u3001\u307e\u305fJ.D. Power\u304b\u3089\u300cAn Outstanding Customer Service Experience for Global Assisted Technical Support \uff08\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u652f\u63f4\u3067\u306e\u6975\u3081\u3066\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\uff09 \u300d\u3068\u8a8d\u5b9a\u3092\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u306e\u4e21\u53d7\u8cde\u306f\u3001\u5f0a\u793e\u304c7\u5e74\u9023\u7d9a\u3067\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u306b\u5353\u8d8a\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u3054\u8a55\u4fa1\u3044\u305f\u3060\u3044\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n

\u79c1\u305f\u3061\u306f\u3001\u4eca\u5e74\u3082\u3053\u306e\u3088\u3046\u306a\u6210\u529f\u3092\u53ce\u3081\u3089\u308c\u305f\u3053\u3068\u3092\u975e\u5e38\u306b\u8a87\u308a\u306b\u601d\u3063\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u306e\u3068\u3053\u308d\u3001\u3053\u306e\u6210\u679c\u3092\u9069\u5207\u306a\u6587\u8108\u3067\u3054\u8aac\u660e\u3059\u308b\u306e\u306f\u306a\u304b\u306a\u304b\u3080\u305a\u304b\u3057\u304f\u3001\u3053\u306e\u53d7\u8cde\u306f\u79c1\u305f\u3061\u304c\u5358\u306b\u9023\u7d9a\u9054\u6210\u671f\u9593\u3092\u4f38\u3070\u3057\u305f\u3068\u3044\u3046\u3060\u3051\u306b\u3068\u3069\u307e\u308a\u307e\u305b\u3093\u3002\u4eca\u5e74\u3082\u307e\u305f\u3001\u305f\u3086\u307f\u306a\u304f\u52aa\u529b\u3092\u91cd\u306d\u3066\u304d\u305f\u3053\u3068\u306b\u3088\u308b\u8cdc\u7269\u3067\u3059\u3002\u79c1\u305f\u3061\u306f\u3001\u304a\u5ba2\u69d8\u306e\u305f\u3081\u306b\u3053\u306e\u9ad8\u3044\u57fa\u6e96\u3092\u30af\u30ea\u30a2\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u305d\u308c\u3082\u3072\u3068\u3048\u306b\u3001\u304a\u5ba2\u69d8\u306b\u3088\u308a\u5b89\u5168\u3067\u5b89\u5fc3\u306a\u751f\u6d3b\u3092\u904e\u3054\u3057\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u3001\u305d\u306e\u3054\u652f\u63f4\u306b\u3042\u305f\u308a\u3001\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u3057\u3066\u3044\u305f\u3060\u304d\u305f\u3044\u3068\u9858\u3063\u3066\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n

<\/span><\/div><\/p>\n

TSIA\u306b\u3064\u3044\u3066\u306f\u3001Core\u3001Assisted Support\u3001Self-Service\u3001Outsourced Partner Management\u306e4\u3064\u306e\u4e3b\u8981\u5206\u91ce\u3059\u3079\u3066\u306b\u304a\u3044\u3066\u3001\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u309210\uff05\u304b\u308923\uff05\u4e0a\u56de\u308b\u7d50\u679c\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

J.D. Power\u306b\u3064\u3044\u3066\u306f\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u306e\u6e80\u8db3\u5ea6\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u9593\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b7\u30b9\u30c6\u30e0\u30d6\u30e9\u30f3\u30c9\u4e2d\u3001\u4e0a\u4f4d20\uff05\u306b\u5165\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u6700\u4f4e\u30b9\u30b3\u30a2\u30926\uff05\u4e0a\u56de\u308a\u307e\u3057\u305f\u3002<\/p>\n

TSIA\u8a8d\u5b9a\u30c1\u30fc\u30e0\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u79c1\u305f\u3061\u306f\u3001\u300c\u8cb4\u793e\u306f\u7dcf\u5408\u7684\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3044\u3066\u518d\u3073\u3059\u3070\u3089\u3057\u3044\u6210\u679c\u3092\u304a\u3055\u3081\u3089\u308c\u307e\u3057\u305f\u3002\u8cb4\u793e\u306f\u4ed6\u793e\u304c\u6a21\u7bc4\u3068\u3059\u3079\u304d\u6c34\u6e96\u3092\u3064\u306d\u306b\u66f4\u65b0\u3057\u3064\u3065\u3051\u3066\u3044\u307e\u3059<\/em>\u300d\u3068\u3044\u3046\u304a\u8a00\u8449\u3092\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/p>\n

TSIA\u3001J.D. Power\u306b\u3088\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u611f\u8b1d\u3057\u3064\u3064\u3001\u79c1\u305f\u3061\u306f\u300c\u3055\u3089\u306a\u308b\u6539\u5584\u306e\u305f\u3081\u306b\u4f55\u304c\u3067\u304d\u308b\u3060\u308d\u3046\u304b\u300d\u3068\u81ea\u3089\u3078\u306e\u554f\u3044\u304b\u3051\u3092\u3084\u3081\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u304b\u3089\u306e\u77e5\u898b\u3092\u3044\u305f\u3060\u304f\u3053\u3068\u3067\u3001\u81ea\u3089\u306e\u81f3\u3089\u306c\u70b9\u3092\u898b\u3064\u3081\u76f4\u3057\u3001\u305d\u306e\u89e3\u6c7a\u306b\u3080\u3051\u3066\u6b69\u307f\u3060\u305b\u308b\u304b\u3089\u3067\u3059\u3002\u3067\u3059\u304b\u3089\u79c1\u305f\u3061\u306b\u3068\u308a\u3001\u3044\u305f\u3060\u3044\u3044\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u300c\u76e3\u67fb\u300d\u3067\u306f\u306a\u304f\u300c\u65e5\u5e38\u306e\u3072\u3068\u3053\u307e\u300d\u3067\u3059\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3044\u305f\u3060\u304d\u3001\u3055\u3089\u306a\u308b\u6539\u5584\u306e\u305f\u3081\u306e\u5b9f\u8df5\u306b\u79fb\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u79c1\u305f\u3061\u306eDNA\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5f0a\u793e\u306b\u306f\u3001\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u76e3\u7763\u3059\u308b\u30c1\u30fc\u30e0\u304c\u3042\u308a\u3001700\u4ee5\u4e0a\u306e\u30c7\u30fc\u30bf\u30dd\u30a4\u30f3\u30c8\u3068323\u306e\u30d3\u30b8\u30cd\u30b9\u6a5f\u80fd\u306b\u3088\u308b\u6e2c\u5b9a\u3092\u53d7\u3051\u3066\u3044\u308b\u3053\u3068\u3092\u3064\u306d\u306b\u610f\u8b58\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u306e\u76e3\u67fb\u306f\u3001\u57fa\u672c\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u691c\u8a3c\u304b\u3089\u5f0a\u793e\u306e\u30d3\u30b8\u30e7\u30f3\u30fb\u30df\u30c3\u30b7\u30e7\u30f3\u306b\u3044\u305f\u308b\u3001\u591a\u304f\u306e\u90e8\u5206\u3092\u7db2\u7f85\u3057\u3066\u304a\u308a\u3001 \u5f0a\u793e\u306e\u300c\u30d2\u30c8\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u6280\u8853\u300d\u306e\u3059\u3079\u3066\u304c\u3001\u696d\u754c\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u6cbf\u3063\u3066\u3044\u308b\u304b\u3092\u691c\u8a3c\u3057\u3066\u3044\u307e\u3059\u3002\u5f0a\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u7686\u69d8\u306b\u3082\u3001\u5f0a\u793e\u306e\u8ca1\u52d9\u3001\u4eba\u4e8b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30ea\u30af\u30eb\u30fc\u30c8\u3001PM\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u3068\u3068\u3082\u306b\u3054\u53c2\u52a0\u3044\u305f\u3060\u3044\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n

\u79c1\u305f\u3061\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u512a\u5148\u4e8b\u9805\u3068\u3068\u3089\u3048\u3001SLA\u4e0b\u3067\u306e\u30a8\u30f3\u30bf\u30a4\u30c8\u30eb\u30e1\u30f3\u30c8\u78ba\u8a8d\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u304b\u304b\u308b\u6642\u9593\u3001\u89e3\u6c7a\u307e\u3067\u306b\u304b\u304b\u308b\u6642\u9593\u3001\u305d\u3057\u3066\u6700\u3082\u91cd\u8981\u306aCSAT\u3084NPS\u3068\u3044\u3063\u305f\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u542b\u3080\u591a\u304f\u306e\u6307\u6a19\u304b\u3089\u3001\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u306e\u8a55\u4fa1\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u79c1\u305f\u3061\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u300c\u3069\u3046\u3059\u308c\u3070\u3082\u3063\u3068\u6539\u5584\u3067\u304d\u308b\u304b\u300d\u3067\u3059\u3002\u79c1\u305f\u3061\u306f\u5909\u5316\u3092\u5b9f\u884c\u306b\u79fb\u3057\u3001\u5e74\u9593\u3092\u901a\u3058\u3066\u6b69\u307f\u3092\u6b62\u3081\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

\u3053\u308c\u306f\u7d99\u7d9a\u7684\u6539\u5584\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u3063\u3066\u3001\u79c1\u305f\u3061\u306f\u307f\u306a\u3001\u304a\u5ba2\u69d8\u306e\u305f\u3081\u306b\u3053\u3053\u306b\u3044\u308b\u304b\u3089\u3067\u3059\u3002\u671f\u5f85\u5024\u304c\u4e0a\u304c\u308a\u7d9a\u3051\u308b\u306a\u304b\u3067\u3001\u79c1\u305f\u3061\u306f\u3059\u3079\u3066\u306e\u30c1\u30fc\u30e0\u304c\u3042\u304f\u306a\u304d\u52aa\u529b\u3092\u91cd\u306d\u3001\u88fd\u54c1\u306e\u5c02\u9580\u6027\u3084\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u53d6\u308a\u5165\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3059\u3079\u3066\u3001\u5f0a\u793e\u306e\u6025\u901f\u306a\u6210\u9577\u3068\u304a\u5ba2\u69d8\u306e\u7d76\u3048\u9593\u306a\u304f\u5909\u5316\u3059\u308b\u74b0\u5883\u3078\u306e\u8ffd\u968f\u306b\u3080\u3051\u305f\u52aa\u529b\u3067\u3059\u3002<\/p>\n

TSIA\u3068J.D.Power\u306e\u512a\u79c0\u8cde\u306f\u3001\u30d1\u30ed\u30a2\u30eb\u30c8\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u9867\u5ba2\u4f53\u9a13\u3068\u76f4\u63a5\u3064\u306a\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u4e21\u8cde\u306e\u8a8d\u5b9a\u306b\u306f\u696d\u754c\u306e\u9ad8\u3044\u57fa\u6e96\u3092\u6e80\u305f\u3055\u306d\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u79c1\u305f\u3061\u306f\u3053\u308c\u3089\u306e\u57fa\u6e96\u3092\u306f\u308b\u304b\u306b\u30af\u30ea\u30a2\u3057\u3001\u4ed6\u793e\u304c\u8ffd\u968f\u3059\u3079\u304d\u65b0\u305f\u306a\u57fa\u6e96\u3092\u793a\u305b\u305f\u3053\u3068\u3092\u8a87\u308a\u306b\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

J.D. Power 2021 Global Certified Assisted Technical Support Program \u306f\u3001J.D. Power\u3068TSIA\u304c\u5171\u540c\u958b\u767a\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u540c\u8a8d\u5b9a\u306f\u3001\u76e3\u67fb\u3067\u306e\u5408\u683c\u306b\u304f\u308f\u3048\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30a2\u30b7\u30b9\u30c8\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3067\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306e\u6c34\u6e96\u3092\u4e0a\u56de\u308b\u3053\u3068\u306b\u3088\u308a\u4ed8\u4e0e\u3055\u308c\u307e\u3059\u3002\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001www.jdpower.com<\/a> \u307e\u305f\u306fwww.tsia.com<\/a>\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

\u4f55\u304b\u30927\u56de\u9023\u7d9a\u9054\u6210\u3059\u308b\u3053\u3068\u306f\u3001\u305d\u3046\u305f\u3084\u3059\u3044\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u304c\u304a\u5ba2\u69d8\u306b\u559c\u3093\u3067\u3044\u305f\u3060\u304f\u3053\u3068\u3067\u3042\u308b\u306a\u3089\u306a\u304a\u3055\u3089\u3067\u3059\u3002\u30d1\u30ed\u30a2\u30eb\u30c8\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u306f\u30017\u5e74\u9023\u7d9a\u3067\u3001Technology Services Industry Association (TSIA) \u304a\u3088\u3073 J.D. Power \u304b\u3089\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6700\u9ad8\u306e\u6804\u8a89\u3092\u7372\u5f97\u3044\u305f\u3057\u307e\u3057\u305f\u3002 \u30d1\u30ed\u30a2\u30eb\u30c8\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u306f\u3001TSIA\u304b\u3089\u300cRated Outstanding\uff08\u6975\u3081\u3066\u512a\u308c\u3066\u3044\u308b\uff09 \u300d\u3068\u3044\u3046\u8a55\u4fa1\u3092\u3044\u305f\u3060\u304d\u3001\u307e\u305fJ.D. Power\u304b\u3089\u300cAn Outstanding Customer Service Experience for Global Assisted Technical Support \uff08\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u652f\u63f4\u3067\u306e\u6975\u3081\u3066\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\uff09 \u300d\u3068\u8a8d\u5b9a\u3092\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u306e\u4e21\u53d7\u8cde\u306f\u3001\u5f0a\u793e\u304c7\u5e74\u9023\u7d9a\u3067\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u306b\u5353\u8d8a\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u3054\u8a55\u4fa1\u3044\u305f\u3060\u3044\u305f\u3082\u306e\u3067\u3059\u3002 \u79c1\u305f\u3061\u306f\u3001\u4eca\u5e74\u3082\u3053\u306e\u3088\u3046\u306a\u6210\u529f\u3092\u53ce\u3081\u3089\u308c\u305f\u3053\u3068\u3092\u975e\u5e38\u306b\u8a87\u308a\u306b\u601d\u3063\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u306e\u3068\u3053\u308d\u3001\u3053\u306e\u6210\u679c\u3092\u9069\u5207\u306a\u6587\u8108\u3067\u3054\u8aac\u660e\u3059\u308b\u306e\u306f\u306a\u304b\u306a\u304b\u3080\u305a\u304b\u3057\u304f\u3001\u3053\u306e\u53d7\u8cde\u306f\u79c1\u305f\u3061\u304c\u5358\u306b\u9023\u7d9a\u9054\u6210\u671f\u9593\u3092\u4f38\u3070\u3057\u305f\u3068\u3044\u3046\u3060\u3051\u306b\u3068\u3069\u307e\u308a\u307e\u305b\u3093\u3002\u4eca\u5e74\u3082\u307e\u305f\u3001\u305f\u3086\u307f\u306a\u304f\u52aa\u529b\u3092\u91cd\u306d\u3066\u304d\u305f\u3053\u3068\u306b\u3088\u308b\u8cdc\u7269\u3067\u3059\u3002\u79c1\u305f\u3061\u306f\u3001\u304a\u5ba2\u69d8\u306e\u305f\u3081\u306b\u3053\u306e\u9ad8\u3044\u57fa\u6e96\u3092\u30af\u30ea\u30a2\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u305d\u308c\u3082\u3072\u3068\u3048\u306b\u3001\u304a\u5ba2\u69d8\u306b\u3088\u308a\u5b89\u5168\u3067\u5b89\u5fc3\u306a\u751f\u6d3b\u3092\u904e\u3054\u3057\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u3001\u305d\u306e\u3054\u652f\u63f4\u306b\u3042\u305f\u308a\u3001\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u3057\u3066\u3044\u305f\u3060\u304d\u305f\u3044\u3068\u9858\u3063\u3066\u306e\u3053\u3068\u3067\u3059\u3002 TSIA\u306b\u3064\u3044\u3066\u306f\u3001Core\u3001Assisted Support\u3001Self-Service\u3001Outsourced Partner Management\u306e4\u3064\u306e\u4e3b\u8981\u5206\u91ce\u3059\u3079\u3066\u306b\u304a\u3044\u3066\u3001\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u309210\uff05\u304b\u308923\uff05\u4e0a\u56de\u308b\u7d50\u679c\u3068\u306a\u308a\u307e\u3057\u305f\u3002 J.D. Power\u306b\u3064\u3044\u3066\u306f\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u306e\u6e80\u8db3\u5ea6\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u9593\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b7\u30b9\u30c6\u30e0\u30d6\u30e9\u30f3\u30c9\u4e2d\u3001\u4e0a\u4f4d20\uff05\u306b\u5165\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u6700\u4f4e\u30b9\u30b3\u30a2\u30926\uff05\u4e0a\u56de\u308a\u307e\u3057\u305f\u3002 TSIA\u8a8d\u5b9a\u30c1\u30fc\u30e0\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u79c1\u305f\u3061\u306f\u3001\u300c\u8cb4\u793e\u306f\u7dcf\u5408\u7684\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3044\u3066\u518d\u3073\u3059\u3070\u3089\u3057\u3044\u6210\u679c\u3092\u304a\u3055\u3081\u3089\u308c\u307e\u3057\u305f\u3002\u8cb4\u793e\u306f\u4ed6\u793e\u304c\u6a21\u7bc4\u3068\u3059\u3079\u304d\u6c34\u6e96\u3092\u3064\u306d\u306b\u66f4\u65b0\u3057\u3064\u3065\u3051\u3066\u3044\u307e\u3059\u300d\u3068\u3044\u3046\u304a\u8a00\u8449\u3092\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002 …<\/p>\n","protected":false},"author":636,"featured_media":142371,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7486,7124],"tags":[8017,7374,7381,8014,8016,8019,8018],"coauthors":[6989],"class_list":["post-142499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcement-ja","category-products-and-services-ja","tag-award-ja","tag-certification-ja","tag-customer-support-ja","tag-global-assisted-support","tag-j-d-power-ja","tag-technology-services-industry-association-ja","tag-tsia-ja"],"jetpack_featured_media_url":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-content\/uploads\/2021\/09\/Explaining.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/posts\/142499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/users\/636"}],"replies":[{"embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/comments?post=142499"}],"version-history":[{"count":1,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/posts\/142499\/revisions"}],"predecessor-version":[{"id":142513,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/posts\/142499\/revisions\/142513"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/media\/142371"}],"wp:attachment":[{"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/media?parent=142499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/categories?post=142499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/tags?post=142499"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/origin-researchcenter.paloaltonetworks.com\/blog\/wp-json\/wp\/v2\/coauthors?post=142499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}