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* Customer Support

# Palo Alto Networks

## Customer Support

[![7 Straight Years of Delivering Outstanding Customer Service](https://origin-researchcenter.paloaltonetworks.com/blog/wp-content/uploads/2021/09/Explaining.jpg)](https://origin-researchcenter.paloaltonetworks.com/blog/2021/09/delivering-outstanding-customer-service/)  
[7 Straight Years of Delivering Outstanding Customer Service
\-----------------------------------------------------------](https://origin-researchcenter.paloaltonetworks.com/blog/2021/09/delivering-outstanding-customer-service/)

For the seventh consecutive year Palo Alto Networks gained top honors for outstanding customer service from the TSIA and JD Power.  
[Announcement](https://www.paloaltonetworks.com/blog/category/announcement/?ts=markdown)  
[Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown)  
Sep 22, 2021  
By [Steve Blaz](https://www.paloaltonetworks.com/blog/author/steve-blaz/?ts=markdown "Posts by Steve Blaz")

## Palo Alto Networks

*** ** * ** ***

[Announcements](https://www.paloaltonetworks.com/blog/category/announcement/?ts=markdown)

*** ** * ** ***

[Company \& Culture](https://www.paloaltonetworks.com/blog/category/company-culture/?ts=markdown)

*** ** * ** ***

[Points of View](https://www.paloaltonetworks.com/blog/category/points-of-view/?ts=markdown)

*** ** * ** ***

[Public Sector](https://www.paloaltonetworks.com/blog/category/public-sector/?ts=markdown)

*** ** * ** ***

[Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown)

*** ** * ** ***

[Partners](https://www.paloaltonetworks.com/blog/category/partners/?ts=markdown)

*** ** * ** ***

![Enrich Your Experience With Palo Alto Networks on LIVEcommunity Today](https://origin-researchcenter.paloaltonetworks.com/blog/wp-content/uploads/2021/03/Painter.jpg)  
[Company \& Culture](https://www.paloaltonetworks.com/blog/category/company-culture/?ts=markdown)

## [Enrich Your Experience With Palo Alto Networks on LIVEcommunity Today](https://origin-researchcenter.paloaltonetworks.com/blog/2021/03/livecommunity/)

LIVEcommunity, our online technical user community, can empower you in your journey as you secure your organization with Palo Alto Networks products.  
Mar 26, 2021  
By [Alejandra Galindo](https://www.paloaltonetworks.com/blog/author/alejandra-galindo/?ts=markdown "Posts by Alejandra Galindo")  
![Extended Expertise - A New Approach to the Resident Engineer Service](https://origin-researchcenter.paloaltonetworks.com/blog/wp-content/uploads/2021/01/Woman-Showing-Server-Room.jpg)  
[Announcement](https://www.paloaltonetworks.com/blog/category/announcement/?ts=markdown), [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown)

## [Extended Expertise - A New Approach to the Resident Engineer Service](https://origin-researchcenter.paloaltonetworks.com/blog/2021/01/extended-expertise-resident-engineer/)

Extended Expertise is a new approach to the Resident Engineer Service that allows you to maximize your security with personalized technical expertise....  
Jan 14, 2021  
By [Jerry Hache](https://www.paloaltonetworks.com/blog/author/jerry-hache/?ts=markdown "Posts by Jerry Hache") and [Tanya Wilkins](https://www.paloaltonetworks.com/blog/author/tanya-wilkins/?ts=markdown "Posts by Tanya Wilkins")  
![6 Straight Years of Delivering Outstanding Support](https://origin-researchcenter.paloaltonetworks.com/blog/wp-content/uploads/2020/08/Skyscraper-blog.png)  
[Company \& Culture](https://www.paloaltonetworks.com/blog/category/company-culture/?ts=markdown), [News \& Events](https://www.paloaltonetworks.com/blog/sase/category/news-events/?ts=markdown), [Next-Generation Firewalls](https://www.paloaltonetworks.com/blog/network-security/category/next-generation-firewalls/?ts=markdown)

## [6 Straight Years of Delivering Outstanding Support](https://origin-researchcenter.paloaltonetworks.com/blog/2020/11/cc-2020-delivering-outstanding-support/)

For the sixth consecutive year, Palo Alto Networks has been recognized for outstanding support by J.D. Power and TSIA.  
Nov 25, 2020  
By [Steve Blaz](https://www.paloaltonetworks.com/blog/author/steve-blaz/?ts=markdown "Posts by Steve Blaz")  
![Deploy, Manage and Optimize Your Prisma Access Investment](https://origin-researchcenter.paloaltonetworks.com/blog/wp-content/uploads/2020/11/coding-blog.png)  
[Product Features](https://www.paloaltonetworks.com/blog/sase/category/product-features/?ts=markdown)

## [Deploy, Manage and Optimize Your Prisma Access Investment](https://origin-researchcenter.paloaltonetworks.com/blog/sase/sase-prisma-access-services/)

Palo Alto Networks' Global Customer Services (GCS) organization gives Prisma Access customers the confidence needed to ensure the best security outcomes. Global expansion, mobile workforces, and cloud computing...  
Nov 17, 2020  
By [Ed Metcalf](https://www.paloaltonetworks.com/blog/author/ed-metcalf/?ts=markdown "Posts by Ed Metcalf")  
![Announcing New QuickStart Services for Strata](https://origin-researchcenter.paloaltonetworks.com/blog/wp-content/uploads/2020/03/IMG_2011.jpg)  
[Next-Generation Firewalls](https://www.paloaltonetworks.com/blog/network-security/category/next-generation-firewalls/?ts=markdown), [Secure the Enterprise](https://www.paloaltonetworks.com/blog/category/secure-the-enterprise/?ts=markdown)

## [Announcing New QuickStart Services for Strata](https://origin-researchcenter.paloaltonetworks.com/blog/2020/04/network-quickstart-services/)

Organizations seeking to enable their remote workforces and secure their environments can take advantage of our new QuickStart Services.  
Apr 02, 2020  
By [Kerry Matre](https://www.paloaltonetworks.com/blog/author/kerry-matre/?ts=markdown "Posts by Kerry Matre")  
![5 Years of Delighting Our Customers with Outstanding Customer Support](https://origin-researchcenter.paloaltonetworks.com/blog/wp-content/uploads/2020/01/corp-blog-productsservices-facebook-1200x630.png)  
[Announcement](https://www.paloaltonetworks.com/blog/category/announcement/?ts=markdown), [Secure the Enterprise](https://www.paloaltonetworks.com/blog/category/secure-the-enterprise/?ts=markdown)

## [5 Years of Delighting Our Customers with Outstanding Customer Support](https://origin-researchcenter.paloaltonetworks.com/blog/2020/01/network-outstanding-assisted-support/)

J.D. Power and the Technology Services Industry Association have certified Palo Alto Networks for Rated Outstanding Assisted Support 2015-2019.  
Jan 23, 2020  
By [Steve Blaz](https://www.paloaltonetworks.com/blog/author/steve-blaz/?ts=markdown "Posts by Steve Blaz")  
![New and Enhanced Palo Alto Networks Support Offerings Elevate the Customer Experience](https://origin-researchcenter.paloaltonetworks.com/blog/wp-content/uploads/2019/11/CUSTOMER-EXPERIENCE-WEB.jpg)  
[Secure the Enterprise](https://www.paloaltonetworks.com/blog/category/secure-the-enterprise/?ts=markdown)

## [New and Enhanced Palo Alto Networks Support Offerings Elevate the Customer ...](https://origin-researchcenter.paloaltonetworks.com/blog/2019/11/network-customer-experience/)

The right level of support plays a foundational role in securing our customers' success. Platinum Support provides our fastest response times yet.  
Nov 08, 2019  
By [Ed Metcalf](https://www.paloaltonetworks.com/blog/author/ed-metcalf/?ts=markdown "Posts by Ed Metcalf")  
![Launching our New Beacon Portal](https://origin-researchcenter.paloaltonetworks.com/blog/wp-content/uploads/2019/08/Join_Today_beacon-banner-social-Blog-600x350.png)  
[Secure the Cloud](https://www.paloaltonetworks.com/blog/category/secure-the-cloud/?ts=markdown), [Secure the Enterprise](https://www.paloaltonetworks.com/blog/category/secure-the-enterprise/?ts=markdown), [Secure the Future](https://www.paloaltonetworks.com/blog/category/secure-the-future/?ts=markdown)

## [Launching our New Beacon Portal](https://origin-researchcenter.paloaltonetworks.com/blog/2019/08/launching-new-beacon-portal/)

Learn about the launch of Beacon -- our new digital platform that provides you with a fun, simple way to learn more about using Palo Alto Networks technology, products and services!  
Aug 26, 2019  
By [Bia Almeida](https://www.paloaltonetworks.com/blog/author/bia-almeida/?ts=markdown "Posts by Bia Almeida")  
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## Products and Services

* [AI-Powered Network Security Platform](https://www.paloaltonetworks.com/network-security?ts=markdown)

* [Secure AI by Design](https://www.paloaltonetworks.com/precision-ai-security/secure-ai-by-design?ts=markdown)

* [Prisma AIRS](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown)

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* [Enterprise Data Loss Prevention](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown)

* [Enterprise IoT Security](https://www.paloaltonetworks.com/network-security/enterprise-device-security?ts=markdown)

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* [Industrial OT Security](https://www.paloaltonetworks.com/network-security/medical-device-security?ts=markdown)

* [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)

* [Next-Generation Firewalls](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown)

* [Hardware Firewalls](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown)

* [Software Firewalls](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)

* [Strata Cloud Manager](https://www.paloaltonetworks.com/network-security/strata-cloud-manager?ts=markdown)

* [SD-WAN for NGFW](https://www.paloaltonetworks.com/network-security/sd-wan-subscription?ts=markdown)

* [PAN-OS](https://www.paloaltonetworks.com/network-security/pan-os?ts=markdown)

* [Panorama](https://www.paloaltonetworks.com/network-security/panorama?ts=markdown)

* [Secure Access Service Edge](https://www.paloaltonetworks.com/sase?ts=markdown)

* [Prisma SASE](https://www.paloaltonetworks.com/sase?ts=markdown)

* [Application Acceleration](https://www.paloaltonetworks.com/sase/app-acceleration?ts=markdown)

* [Autonomous Digital Experience Management](https://www.paloaltonetworks.com/sase/adem?ts=markdown)

* [Enterprise DLP](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown)

* [Prisma Access](https://www.paloaltonetworks.com/sase/access?ts=markdown)

* [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown)

* [Prisma SD-WAN](https://www.paloaltonetworks.com/sase/sd-wan?ts=markdown)

* [Remote Browser Isolation](https://www.paloaltonetworks.com/sase/remote-browser-isolation?ts=markdown)

* [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)

* [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown)

* [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)

* [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)

* [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)

* [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)

* [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)

* [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown)

* [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown)

* [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)

* [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)

* [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)

* [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)

* [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)

* [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)

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* [Discover Threat Intelligence](https://www.paloaltonetworks.com/unit42/threat-intelligence-partners?ts=markdown)

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