As enterprises accelerate toward hybrid work and multi-cloud adoption, SASE has become the foundation for delivering secure, seamless access everywhere. Palo Alto Networks delivers SASE service on a multi-cloud architecture, leveraging the global scale and reach of leading cloud service providers like AWS, Google Cloud Platform, and Oracle Cloud Infrastructure (OCI) to provide faster and more reliable services.

When organizations rely on a comprehensive Prisma SASE architecture—spanning cloud-delivered security and private location, service health visibility isn't just helpful, it’s essential. Limited visibility across this distributed environment can lead to slow troubleshooting, unnecessary support escalations, and frustrated operation teams trying to quickly isolate and resolve issues.

At Palo Alto Networks, we believe that true reliability is built on a foundation of proactive, transparent communication. To give our customers absolute clarity and control, we are excited to launch the Palo Alto Networks SASE Health Portal.

We’ve redefined service health visibility with a dynamic experience. The SASE Health Portal marks a key milestone in our SASE reliability commitment: a reliable, visual, and customizable source of truth that keeps you informed at all times.

Real-Time Global Service Health Visibility

Not all incidents are created equal—global outages demand a different response than localized disruptions. Instead of navigating long lists of regions, operation teams need instant spatial context.

The UI delivers a dynamic, real-time geographic map that transforms how service health is monitored. With intuitive color-coding,  You can quickly identify operational, degraded, or disrupted Prisma SASE services across 170+ global locations, from there you can seamlessly drill down into the areas that matter most—whether at the continent level or specific points of presence (PoPs)—to gain targeted, actionable insight.

Deep and Component-Level insights

Beyond the geographic visibility, operations teams need precise insight into which components of the SASE architecture are impacted. The overview enables you to move beyond high-level product views and drill into specific underlying services.

Whether monitoring the Prisma Access Control Plane or key Data Plane components—such as Users, Remote Networks, and ZTNA Connectors—you gain immediate, contextual visibility into system stability.

Proactive Incident & Maintenance Awareness

Tracking incidents and planning for maintenance shouldn't require digging through a flood of alerts . The redesigned portal provides specialized, chronological views for both scheduled infrastructure updates and unplanned disruptions.

With the new calendar-based interface, security and operations teams can easily track incidents by severity, monitor investigation status, and review events with greater clarity and precision.

Less Alert Fatigue with Granular Subscriptions

“Alert fatigue” is a common challenge for network and security administrators—when every minor global event triggers a notification, critical signals quickly get lost in the noise.

The SASE Health Portal addresses this issue with an intelligent subscription model that aligns alerts to the specific operational footprint. Teams can filter notifications by product, plane, and region—ensuring they only receive updates that matter.

Whether customers are managing the Prisma Access Data Plane in Miami or the Control Plane in Ashburn, they will be notified only when those environments are impacted. 

The result: more relevant alerts, faster response times, and greater operational focus.

Always-on Service Continuity

During a disruption, visibility isn’t just helpful—it’s critical. The SASE Health Portal is built with a resilient, cross-platform disaster recovery (DR) architecture, including a fully synchronized backup page hosted on independent infrastructure.

If the primary portal becomes unavailable, the secondary site provides immediate failover—ensuring continuous, uninterrupted access to service health. This redundancy guarantees your source of truth remains accessible at all times.

A New Chapter in SASE Reliability with SASE Health Portal

Reliability should never be a black box. It’s built on trust—and trust starts with complete, transparent visibility. The SASE Health Portal is a reflection of our commitment to delivering a world-class SASE experience. By introducing  a transparent, resilient visibility layer, we  empower our customers with the insights they need to confidently manage their global security posture. 

Visit the SASE Health Portal, explore the interactive experience, and set up personalized subscriptions to stay informed—every step of the way.